Comversum Support

Solving your IT problems before they impact your business. We take complete responsibility for your IT infrastructure, providing you with day-to-day technical support, in pro-active network monitoring and fast effective onsite business IT support.

QUICK SUPPORT

QUICK SUPPORT

Enables a support technician to remotely access, remotely control, and remotely view your computer for fast troubleshooting. Once you download and run Quick Support Application on your computer, you can receive tech support at a moment’s notice.


HELP DESK

HELP DESK

You can skip the phone calls and emails, and create a new ticket directly from Comversum Customer Portal. From a single interface, you can enter all of the information we need to get your issue solved. Additionally, you can check the status of your current ticket right from the portal, keeping you in the loop and saving you an unnecessary phone call or email.

RMM Dashboard

RMM Dashboard

Monitoring and Management Dashboard. Here you can view your status of your Devices, Network Status, view and use the Asset Tracking section, view 24x7 and Daily Safety Checks, view the Risk Intelligence results and reports. You can use Remote Control option and access remotely to your devices as you standing in front of them.

BACKUP Dashboard

BACKUP Dashboard

Cleanly designed Backup Dashboard let you check backup statuses, schedule backup jobs, and recover data - for physical and virtual servers, workstations, documents, and Microsoft 365 Exchange, OneDrive, and SharePoint.

 

PASSPORTAL

PASSPORTAL

You can automatically and securely share approved passwords between users in co-managed IT environments. Centralize and secure corporate & personal passwords, Set up folders to organize and categorize passwords, Manage all employees and data access rights, Login to saved websites with 1 click.

FILE SYNC & SHARE

FILE SYNC & SHARE

Save your files and photos to Comversum Cloud and access them from any device, anywhere. Share files, folders, and photos with co-workers and clients. No more large email attachments or thumb drives—just send a link via email or text.


DOCUMENTATIONS

DOCUMENTATIONS

Customer-facing written documentation contributes much to giving outstanding service. You can download Broad guidelines, Support Programs, Support procedures, Service Level Agreements, Network overview, Security overview etc.

TOOLS

TOOLS

Everyone knows you need to have the right tools for the job and some tools are an absolute. Special Tools and Software that will make your life much easier.

 

USER GUIDES

USER GUIDES

Technical documentation that provide enough information for a user to understand the inner and outer dependencies of the product at hand. It also helps you: Troubleshoot your issues, Find the best ways to use a product, Learn the product from scratch and more.

Customize protection plan that fits your needs.

 

We can customize a plan that will provide the desired level of service at a managed cost designed to alleviate the burden of full-time staff.

The best features of lower prices, availability of 24 × 7, guaranteed results and complete control can be achieved immediately with the services of Comversum.

Some of Standard Support Packages

We support your rising need for greater IT agility and scalability and accelerate your organization’s ability to innovate and grow.

Support PackagesShort DescriptionMonthly price
RMM & Protection WorkstationPatch Management / Remote Monitoring / Remote Access / Cyber Security incl. Anti-Ransomware and Exploit Prevention.24,99
RMM & Protection ServerPatch Management / Remote Monitoring / Automation & Scripting / Remote Access / Risk Intelligence / Server Lockdown / Cyber Security incl. Detection and Response (EDR) / Anti-Ransomware / Exploit Prevention / Active Adversary Mitigations.34,99
RMM & Protection NetworkNetwork Protection / Web Protection / Mail Protection / Web Server Protection / Expose Hidden Risks / Stop Unknown Threats / Isolate Infected Systems / Secure Remote Workers / VPN / 100% Application Visibility / Monitor Health and Threats / Automatic Threat Isolation / Custom Firewall Hardware. (Price up to 10 users).99,99
Cloud Backup ServerSupported: VMware, Hyper-V, Exchange, MS-SQL, SharePoint
Bare Metal Recovery: Protection from a bare-metal image / Machine recovery / Windows compatibility / Physical-to-virtual recovery - 1TB Storage Space.
99,99
Cloud Backup WorkstationRapid recovery / LocalSpeedVault / Appliance-free backup / Document discovery / Two automated backups per day / 28-day retention period - 100 GB Storage Space.24,99
Virtual Server4 vCPU/ 8GB RAM / 120GB /
Windows Server 2019 Standard / Terminal Server / CAL
RMM / Endpoint Protection / Backup & Replication / VPN Connection.
(Custom configuration available).
249,99
Virtual Workstation4 vCPU/ 4GB RAM / 60GB /
Windows 10 Pro / Office 2019
RMM / Endpoint Protection / Backup & Replication / VPN Connection.
(Custom configuration available).
189,99
24/7 Help Desk24/7 Remote Support
Onsite Support Help Desk
Reporting
Advising
Consulting
from 58,56